Privacy Policy

Hostio.in ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our services.

1. Information We Collect

We collect information you provide directly, including name, email address, billing address, phone number, and payment information when you register for an account or make a purchase.

• Account registration data (name, email, password hash)
• Billing and payment information (processed via PCI-DSS compliant payment gateway)
• Technical data (IP address, browser type, device information)
• Usage data (pages visited, features used, support tickets)
• Communications (emails, chat logs with our support team)

2. How We Use Your Information

• To provide, operate, and improve our hosting services
• To process payments and send billing invoices
• To send transactional emails (account alerts, invoices)
• To provide 24/7 customer support
• To detect and prevent fraud and security threats
• To comply with legal obligations under Indian law

3. Data Storage and Location

All data is stored on servers located within India (Mumbai, Delhi, Bengaluru). We do not transfer personal data outside India. Our data centres are Tier-3 certified with enterprise-grade physical and network security.

4. Data Sharing

We do not sell your personal data. We share data only with:

• Payment processors (Razorpay, PayU) for billing
• TRAI-registered SMS/email vendors for transactional alerts
• Law enforcement when required by Indian law

5. Cookies

We use essential cookies for session management and authentication. We use analytics cookies (with your consent) to understand usage patterns. You can disable non-essential cookies in your browser settings.

6. Your Rights

• Right to access your personal data
• Right to correct inaccurate data
• Right to delete your data (subject to legal retention requirements)
• Right to withdraw consent for marketing communications

7. Data Retention

We retain account data for the duration of your subscription plus 3 years as required by Indian tax law. Support communications are retained for 2 years.

8. Contact

For privacy enquiries, contact our Data Protection Officer: privacy@hostio.in
Hostio Internet Pvt. Ltd., Level 5, WeWork BKC, Mumbai 400051.